What is delivered
PocketX sells access to a software platform. There is no physical product, so nothing is shipped and no delivery address is required.
A successful payment for PocketX Access grants access to the PocketX platform features included in that plan, for one billing cycle, on the account that made the payment.
When it is delivered
Access is activated on the same account you paid from, immediately after the payment is confirmed by our payment processor. In normal conditions this is within a few minutes of completing checkout.
Activation depends on a verified confirmation from the payment processor, not on the success screen your browser shows. If the two disagree, the verified confirmation governs.
If a payment succeeds but access has not appeared within 30 minutes, contact support with the payment reference and we will activate it manually or refund it in full.
How to access what you bought
Sign in to PocketX with the same mobile number or email used at checkout. There is nothing to download or install to use the web platform; paid features become available on your existing account.
Access is personal to your account. It cannot be transferred, shared or resold.
How long it lasts
Access runs for the billing cycle you paid for and then lapses. Nothing renews automatically and no further amount is taken unless you choose to pay again.
Where a 14-day trial is offered, trial access begins immediately on activation and ends when the trial period expires.
Failed or interrupted delivery
If the platform is materially unavailable during a cycle you have paid for, tell us. Remedies are set out in the Refund and Cancellation Policy.
For anything related to delivery of access, email support@adityatrading.com with your payment reference, or raise a ticket from the Support page.