What this policy covers
This policy covers the PocketX Access subscription to the PocketX software platform, charged at ₹349.00 per month.
It does not cover brokerage, statutory charges, DP charges or any amount collected by our broking partner in connection with trading or demat services. Those follow the broking partner's own terms and are listed on the Trading Charges page.
Cancelling your subscription
Your subscription does not renew automatically, so there is nothing to cancel to stop being charged. No mandate is registered against your card or bank account and no amount can be debited without you completing a new payment yourself.
To stop using PocketX, simply do not purchase the next cycle. Your access continues until the end of the cycle you have already paid for, and then lapses.
Refund window
You may request a full refund of a subscription payment within 7 days of that payment, provided the request is made in accordance with this policy.
A refund request must come from the registered account holder, using the account's registered email or mobile number, and must quote the payment reference shown on your receipt.
When a refund is not available
Refunds are not available in the following cases, because each represents value already delivered or an account we cannot verify:
- Cycles that have already fully elapsed.
- Accounts suspended or terminated for fraud, abuse, chargeback activity, or breach of the Terms of Use.
- Dissatisfaction with market outcomes. PocketX provides software, not investment advice, and trading losses are not a defect in the service.
- Loss of access caused by exchange outages, data-vendor interruptions or other events outside our reasonable control, except where the disruption is prolonged and material, in which case a pro-rata credit may be offered.
Service failure on our side
If PocketX is materially unavailable for a prolonged period within a cycle you have paid for, or if a change materially reduces what that paid cycle provides, tell us. We will offer a pro-rata credit or refund for the unused remainder of the cycle at our discretion.
How to request a refund
Email support@adityatrading.com from your registered email address with the payment reference, the date of payment, and a short description of the reason. You can also raise a ticket from the Support page inside PocketX.
Never include your password, OTP, PIN or any trading credential in a refund request. We will never ask you for them.
How a refund is paid and when
Approved refunds are returned to the original payment method through Razorpay. We cannot redirect a refund to a different card, account or person — this is a fraud-prevention constraint, not a preference.
We aim to decide on a request within 7 business days of receiving the information we need. Once approved and submitted, the money typically reaches you within 5 to 10 business days, depending on your bank or card issuer. That final leg is controlled by your bank, not by PocketX.
If your payment succeeded but PocketX did not activate your plan, that is our failure and not a refund matter in the ordinary sense. Contact support with the payment reference and we will either activate the plan or refund the payment in full.